FAQs


We hope that your experience with HonestCrate.com is as effortless as possible, however, we do acknowledge that questions may arise.

Where is my order?

This is a question we frequently get asked to we put together a shipping guide here and you can track your order here.

What is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

Ammendments and Cancellations

If you need to makes changes to your order or Shipping information you will need to contact us within the first 12 hours after placing the order.

Order contents (such as size, color, or quantity) cannot be changed once the order has been placed. Orders cannot be canceled or changed in any way once they have been submitted.

We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number
Cancellations:
    - We cannot cancel your order once it has already been submitted.  
    - You can view our full refund policy here.

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture or video of the damaged product.
Once received, we'll be happy to send out another free of charge.


Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24hrs :)